Complete List of Loss Mitigation Departments
The first step to avoiding foreclosure with your lender, is to contact them to work out a repayment plan. Most lenders do not want to lose money on the property by foreclosing. Being proactive and aggressively exploring all options could help you avoid foreclosure. The time is ticking quickly, so it’s important to act quickly.
| Mortgage Servicers | Phone number |
| Accredited Home Lenders (refinance) | (877) 683-4466 |
| American Home Mortgage Servicing Inc. | (877) 304-3100* |
| Aurora Loan Services | (800) 550-0508 |
| Avelo Mortgage LLC (no longer servicing loans — see Litton Loan Servicing) | (800) 603-4517 |
| Bank of America | (800) 846-2222 |
| BB&T Mortgage | (800) 827-3722* |
| Carrington Mortgage Services | (800) 561-4567 |
| Central Pacific Bank | (800) 342-8422* |
| Charter One Bank (also CCO Mortgage and Citizens Bank) | (877) 745-7366 |
| Chase Home Finance | Prime loans: (800) 848-9380 Subprime loans: (866) 665-7629 |
| Chevy Chase Bank | (866) 391-8688 |
| CitiMortgage | (866) 272-4749 |
| Countrywide Home Loans | (800) 669-6650 |
| Downey Financial Corp. | (800) 824-6902, ext. 6696 |
| EMC Mortgage Corp. | (888) 577-4011 |
| EverHome Mortgage | (800) 669-7724 |
| First Horizon Home Loans (second mortgages) | (800) 919-5376 |
| Flagstar Bank | (800) 968-7700, ext. 9780 |
| Fremont Investment & Loan | (866) 484-0291 |
| GMAC Mortgage | (800) 850-4622* |
| GreenPoint Mortgage Funding (now serviced by Countrywide) | (800) 669-6650 |
| Homecomings Financial | (800) 850-4622* |
| HomeEq Mortgage Servicing | (866) 822-1471 |
| HSBC Mortgage Services (also HFC or Beneficial) | (800) 365-6730* |
| Indymac Bank | (877) 908-4357 |
| Litton Loan Servicing | (800) 603-4517 |
| National City Mortgage | (800) 523-8654 |
| Nationwide Advantage Mortgage Co. | (866) 350-8884 |
| Ocwen Loan Servicing LLC | (800) 746-2936* |
| Ohio Savings Bank (Now Amtrust) | (800) 860-2025 ext. 8917 |
| Option One Mortgage (Now American Home Mortgage Servicing) | (877) 304-3100* |
| PHH Mortgage | For borrowers facing delinquency: (800) 330-0423* For borrowers in foreclosure: (800) 750-2518 |
| Popular Mortgage Servicing | (800) 383-2292 |
| ResMae Mortgage Corp. | (866) 794-8044, ext. 5944 |
| Saxon Mortgage Services Inc. | (888) 325-3502* |
| Select Portfolio Servicing | (888) 818-6032 |
| SunTrust Mortgage Inc. | (800) 443-1032 |
| U.S. Bank Home Mortgage | (800) 365-7900 |
| Wachovia Corp. | (800) 642-0257* |
| Washington Mutual | (866) 926-8937* |
| Wells Fargo | (800) 416-1472 |
| EverBank (now Ever Home Mortgage) | (800) 669-7724, ext. 4730 |
| First Horizon Home Loans (second mortgages) | (800) 489-2966* |
| Flagstar Bank | (800) 968-7700, ext. 9780 |
| Fremont Investment & Loan | (866) 484-0291 |
| GMAC Mortgage | (800) 850-4622* |
| GreenPoint Mortgage Funding | (800) 784-5566, ext. 5383* |
| Homecomings Financial | (800) 850-4622* |
| HomeEq Mortgage Servicing ( Debt collection) | (866) 822-1471 |
| HSBC Mortgage Services (also HFC or Beneficial) | (800) 365-6730* |
| Indymac Bank | (877) 736-5556 |
| Litton Loan Servicing (Debt collection) | (800) 999-8501* |
| National City Home Loan Services (now National City Mortgage) | (800) 367-9305 |
| National City Mortgage | (800) 367-9305, ext. 57066 |
| Nationwide Advantage Mortgage Co. | (800) 356-3442, ext. 6002* |
| New Century Financial Now Carrington Mortgage Services | (800) 790-9502 |
| NovaStar Mortgage Loan Resolution Department (no longer servicing mortgages) | (888) 743-0774 Non-English: (888) 743-0774, ext. 4523 |
| Ocwen Financial Corp. (Debt collection) | (877) 596-8580 |
| Ocwen Loan Servicing LLC (CCRC counselor voice mail) | (866) 513-2947 |
| Ohio Savings Bank Now AmTrust | (888) 987-5626 Or (800) 860-2025, #8 and ask for loss mitigation |
| Option One Mortgage | (800) 648-9605, ext. 48826 |
| PHH Mortgage | For borrowers facing possible delinquency: (800) 330-0423* For borrowers in the foreclosure process: (800) 750-2518 |
| ResMae Mortgage Corp. | (877) 473-7623, ext. 5944 |
| Saxon Mortgage Services Inc. | (888) 325-3502* |
| Select Portfolio Servicing | (888) 818-6032 |
| SunTrust Mortgage Inc. | (800) 443-1032 |
| U.S. Bank Home Mortgage | (877) 334-0453 |
| Wachovia Corp. | (866) 642-9405*, press 0 for operator |
| Washington Mutual | (866) 500-8507* |
| Wells Fargo | (888) 231-0757 |
